Frequently Asked Questions
Answers to the questions we hear most. If yours is not here, contact us.
How long does shipping take?
Most orders ship within 1–4 business days of ordering. Transit time after that varies by product, carrier and destination, and large saunas that ship by freight usually take longer than parcel deliveries. If a product page lists its own lead time, that applies. See our Shipping policy for details.
Will I get tracking information?
Yes, when the carrier provides it. When your order ships we email tracking details. If you have not heard from us within a few business days, contact us with your order number.
Why did my order arrive in more than one package?
Our products ship directly from the brands and suppliers that make or stock them. If your order includes items from more than one supplier, each ships separately and may arrive on a different day.
What should I expect with freight delivery?
Large saunas may ship by freight carrier. The carrier usually contacts you to schedule delivery, and freight may be delivered to the curb or driveway rather than inside, so plan for help moving the boxes. Inspect every box before you sign. If anything is damaged or missing, note it on the delivery receipt, take photos and contact us as soon as possible.
Do you ship outside the United States?
We ship to US addresses only, unless a product page states otherwise.
What is your return policy?
Returns follow the terms of the brand or supplier for each product, and those terms differ between products. Please contact us before sending anything back. We will confirm whether the item can be returned and send you the correct instructions. Refunds go to your original payment method once the supplier confirms the return. Full details are in our Returns and refunds policy.
What warranty comes with my sauna or heater?
Warranty coverage comes from the brand or supplier of each product, so terms vary. Check the product page or the documents included with your product. If you need to make a claim, contact us and we will help you reach the right party.
My item arrived damaged. What do I do?
Contact us as soon as possible after delivery with your order number, photos of the item and packaging, and a short description of the problem. Keep all packaging until the issue is resolved.
Do I need a 120V or a 240V circuit?
It depends on the product. Most infrared saunas in our catalog that list a voltage run on a standard 120V household circuit, usually 15 or 20 amps. Traditional electric sauna heaters draw much more power, and most of the heaters we list need a 220–240V hardwired circuit. For example, one manufacturer's manual lists 37.5 amps for a 9 kW heater at 240 volts. Always check the product page and have a licensed electrician confirm your setup. Our sauna electrical guide explains the difference.
What size heater do I need?
Heater output is matched to the volume of the sauna room. Measure length, width and height and multiply to get cubic feet. Rooms with glass, tile or uninsulated log walls, and uninsulated outdoor or barrel saunas, need more output than the bare volume suggests. Our sauna heater size calculator does the math for you, and each heater on our electric sauna heaters page lists the room volume it is rated for.
Which sauna is right for my space?
Start with where it will go and how many people will use it. For an apartment or a small room, look at 1-person or 2-person infrared saunas, or a portable sauna if you need to pack it away. For a backyard, look at outdoor saunas. For camping or a cabin without power, look at tent saunas with a wood stove. Then check the exterior dimensions and electrical requirements on the product page. If you are unsure, contact us.
Can I put an indoor sauna outside?
Only if the product page says it is rated for outdoor use. Indoor saunas are built for a dry, sheltered room, and several of our listings state they are for indoor use only. Outdoor saunas are built with weather-resistant exteriors and roofing. Browse indoor saunas and outdoor saunas separately to be sure.
How hard is assembly?
It varies by model. Most cabin saunas arrive flat-packed in several boxes and need assembly. Many of the infrared models in our catalog use clasp-together panels designed for two people, and the product page says what tools, if any, are needed. Electrical connection for hardwired heaters should always be done by a licensed electrician.
What is the difference between infrared and traditional saunas?
A traditional sauna uses a heater that warms the air and a load of sauna stones. You can pour water on the stones to make steam, which Finns call löyly. An infrared sauna uses heating panels instead of a stove and runs at lower air temperatures. The infrared listings in our catalog that state a maximum temperature list 140–149°F (60–65°C). Infrared saunas usually run on 120V, while traditional electric heaters usually need 240V. Compare infrared saunas and sauna heaters.